Wellington Steele and Associates

  • eLearning/LMS Senior Analyst

    Location US-NY-Rochester
  • Overview

    E-Learning/LMS Analyst

     

    Someone who has the ability to do custom extracts and reporting using SQL query experience to improve our Learning Management System reporting.

    A portion of the position is LMS (Learning Management System) administration, yet a critical skill/experience is to also have technical competence to use SQL to create queries, extracts, views, custom reports.  

    Someone with 3-5 years relevant experience plus 4-year degree, preferred in Computer Science field

        

    Position Summary:

    • Provides design, technical, analytical, and consulting expertise for implementation and ongoing support of e-Learning and eRecord Learning Management System.
    • Manages design, development creation, testing, publication, maintenance, trouble-shooting, education and support activities based on a project work plan that involves a high degree of complexity. 
    • Manages e-Learning and LMS projects and subtasks related to projects and third-parties involved in eRecord Training.
    • Works in close coordination with the Lead Analyst, the Manager, Project Directors, LMS analyst, Principal Trainers, key Operations stakeholders /Subject Matter Experts and other departmental staff for project planning and direction setting.
    • Coordinate own work tasks related to the timely implementation of changes to the Learning Management System and related eLearning development and production process, used by the eRecord Training project. 
    • Primary interface to internal technical staff and managers to identify training requirements, facilitate and implement changes in process, logistics and administration of the eRecord Training Program.
    • Employs analytical and project management skills to identify and clarify user requirements and develop appropriate strategies.
    • Able to evaluate appropriateness of various proposed solutions.
    • Provides analytical, technical, administrative and procedural assistance for identification of LMS, e-Learning and training program requirements, enhancements and setup decisions. 

     

     

    Technical Systems Management and Skill Attributes

    • Coordinates and completes LMS and e-Learning and some Intranet page design intake to production launch projects and tasks, to include related teams involved in the support the Training process.
    • Monitors all aspects of LMS administration, e-Learning and some Intranet layout analysis, development and quality training instructional design logistics, learner enrollment and compliance validation.
    • Maintains an in-depth technical knowledge of the LMS and e-learning instructional design and related procedures and processes.
    • Responsible for project tracking, triaging and management of e-Learning and Learning Management (LMS) requests, including reporting.
    • Reviews, finalizes, and ensures the documentation is complete and systems summaries, downtime procedures and LMS and eLearning specific process/procedures (Wiki).
    • Monitors the operational impact of information technology solutions; may recommend and assist with changes in operational processes related to training programs, learning management systems and eLearning development or use. 
    • Evaluates, recommends systems aspects of training project, working with other team members and vendors as necessary. 
    • Establishes effective working relationships with technical personnel within vendors and other internal groups involved in e-learning and LMS systems analysis, planning, and implementation.
    • Develops and manages logistics and administrative aspects of project and task management, routinely updating project plan.
    • Gets customer sign-off at each appropriate milestone and approval to proceed.
    • Performs system workflow analyses and documentation as necessary.
    • Anticipates problems and formulates contingency plans or solutions as a project team member.
    • Understands when and how to escalate project issues to Manager and/or Project Director.
    • Interfaces effectively with customers, vendors, peer organizations (benchmarking).
    • Works closely with the Lead Analyst and Manager to coordinate activities and ensure coverage of tasks and projects.

    Consulting – Analysis

    • Participates in the evaluation, design, facilitation, implementation and ongoing support of the Training program, especially the e-Learning and LMS components and some Intranet Training design.
    • Defines, develops, and documents the necessary conceptual design and detail design of subprojects such as e-Learning status, compliance and LMS training reporting needs.
    • Coordinate the functional and operational maintenance of e-Learning and of the Learning Management System with technical support.
    • Develops and manages process for learner e-learning and LMS usage, activations and inactivation’s or updates.
    • Provide support for Training communication distribution and follow-up
    • Contribute to the compliance and reporting process to ensure users are appropriately trained prior to gaining access to the production system
    • Ensuring any requests for e-Learning or LMS are tracked and responded to/accommodated including covering on-call after hours/weekends as part of a group rotation.
    • Coordinate e-learning and LMS readiness for upgrades and new modules or projects as needed
    • Serves on committees and attends meetings as requested.
    • Follows all administrative standards (such as timely time sheet preparations, completing time away requests, completing annual mandatory educational requirements, etc.).

    Qualifications:

    Bachelor’s degree is related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering; and 3-4 years of related experience, preferably 1-2 years in a supervisory capacity; or an equivalent combination of education and experience.  Master’s degree preferred. 

     

    Preferred Qualifications

    • Bachelor’s degree (preferably Computer Science, Health related studies, Training/Instructional Design or Business related studies) or equivalent. 
    • Masters preferred.
    • At least 2 years proven Technical, LMS, e-Learning and Project Management experience.
    • 3 years of Customer Support, Administration, preferably in a healthcare or training/ adult educational setting.
    • Advanced knowledge of Adobe Captivate, Storyboard, Umbraco, MS Office applications, SharePoint, Report creation, and some knowledge of data base creation and use.
    • Effective, excellent interpersonal, written and verbal communications skills.
    • Proven ability to follow-through on projects and perform project coordination/management
    • Excellent analytical and problem-solving skills.
    • Excellent customer service skills 

     

     

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