Pharmacy Call Center Supervisor/Team Lead

We have a staffing need for a Pharmacy Call Center Supervisor for our Rochester, NY client.

You must be able to attend a 5 week in person trainging class in Rochester aspart of employement.

This will be a long term contract!

Please see required skills, availability and starting payrate.

The contract employee would train as a representative first and be hands on taking calls to learn the position of the representative.

Pharmacy Call Center Team Leader (Hybrid position – Work from home and Days on Site in office)

• Provide Incredible Customer Service to customers and team members
• Handle escalated customers or questions or concerns to proactively find solutions
• Ability to work in a fast paced environment
• Systems aptitude- ability to navigate multiple computer systems, typing and data entry proficience

Required Skills for Position

• 1-2 years’ experience as a supervisor of  a team of employees
• Along with management experience needs to have 1 of the following:

1. Supervisory experience in a Contact Center

OR

2. Pharmacy experience

Pay Rate:$ 21/ hour

Training is on site for this position and is 5 weeks on site before being fully trained.

Availability for Team Leader

• Sunday- Saturday scheduling
• Hours of operation: Sunday 8:30am-5pm; Monday-Friday 8:30am-9pm, Sundays 8:30am-5pm
• Team Leader works 1 night until 9pm, rotate Friday nights on closing
• Work 2 weekend days/month – will be schedule either a Saturday or Sunday shift 2 times per month
• Work on holidays- rotate holidays (Holiday schedule is 9am-1pm)

Work From Home

Client will supply the equipment (laptop, keyboard, mouse, 2 monitors, headset)

Contract employee must provide their own high speed internet and a private room to work away from others in your home.

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