Wellington Steele and Associates

IT Admin

Location US-GA-Atlanta



We are recruiting for AN ON SITE 6 month contract to hire IT/Infrastructure Admin role for our Atlanta client.


Compensation in the $75k range


We can only accept US Citizens or Green Card holders who will work as our employee...NO THIRD PARTIES


Please note, these tasks are provided as a guide, and you may be required to perform additional duties in addition to these tasks:

  • Provide 1st and 2nd line support for desktop related hardware and software issues.
  • Provide 1st line support for infrastructure and applications issues.
  • Ensure all incidents, requests and problems are managed consistently and solved within the agreed SLAs.
  • Provide remote support to the Americas region
  • Knowledge of Microsoft Active Directory Administration
  • Knowledge of current desktop, laptops, tablets and mobile phone technologies
  • Basic understanding of networking protocols
  • Manage software and hardware assets throughout the user lifecycle.
  • Report and escalate service-related issues with external suppliers as appropriate, and own those issues through to resolution
  • Operational knowledge of core business applications
  • Working knowledge and understanding of operations and business priorities
  • Contribute towards service improvements within the Service and Support area.
  • Work closely with internal teams to resolve end-user issues and queries
  • Assist in project implementations as required
  • Travel to other sites as appropriate to meet support requirements of those facilities.
  • To be responsible for high profile and occasionally sensitive internal information
  • To escalate any high service impacting incidents to management and/or other teams
  • Work hands on maintaining the functionality of the conference room A/V equipment.
  • Adhere to IT methodologies and procedures
  • Comply with all current work instructions within the organization.
  • Comply fully with all current health, safety & environmental regulations in operation within the company while carrying out your duties.
  • Carry out any reasonable task which falls within your capabilities


Candidate Profile:

  • Experience of working on a support desk in a 1st and 2nd line role
  • Strong analytical and problem-solving skills
  • Excellent customer service skills and a positive “can do” attitude with the ability to embrace and drive cultural change.
  • Good written and verbal communication skills
  • Experience of working within an ITIL framework/ ITIL Foundation qualification (desirable)


Working Conditions

  • This position will be an in-office environment with occasional project-based travel required.
  • Travel requirement Very limited travel should be expected


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