We are recruiting for AN ON SITE 6 month contract to hire IT/Infrastructure Admin role for our Atlanta client.

Compensation in the $75k range

We can only accept US Citizens or Green Card holders who will work as our employee...NO THIRD PARTIES

Please note, these tasks are provided as a guide, and you may be required to perform additional duties in addition to these tasks:

• Provide 1st and 2nd line support for desktop related hardware and software issues.
• Provide 1st line support for infrastructure and applications issues.
• Ensure all incidents, requests and problems are managed consistently and solved within the agreed SLAs.
• Provide remote support to the Americas region
• Knowledge of Microsoft Active Directory Administration
• Knowledge of current desktop, laptops, tablets and mobile phone technologies
• Basic understanding of networking protocols
• Manage software and hardware assets throughout the user lifecycle.
• Report and escalate service-related issues with external suppliers as appropriate, and own those issues through to resolution
• Operational knowledge of core business applications
• Working knowledge and understanding of operations and business priorities
• Contribute towards service improvements within the Service and Support area.
• Work closely with internal teams to resolve end-user issues and queries
• Assist in project implementations as required
• Travel to other sites as appropriate to meet support requirements of those facilities.
• To be responsible for high profile and occasionally sensitive internal information
• To escalate any high service impacting incidents to management and/or other teams
• Work hands on maintaining the functionality of the conference room A/V equipment.
• Adhere to IT methodologies and procedures
• Comply with all current work instructions within the organization.
• Comply fully with all current health, safety & environmental regulations in operation within the company while carrying out your duties.
• Carry out any reasonable task which falls within your capabilities

Candidate Profile:

• Experience of working on a support desk in a 1st and 2nd line role
• Strong analytical and problem-solving skills
• Excellent customer service skills and a positive “can do” attitude with the ability to embrace and drive cultural change.
• Good written and verbal communication skills
• Experience of working within an ITIL framework/ ITIL Foundation qualification (desirable)

Working Conditions

• This position will be an in-office environment with occasional project-based travel required.
• Travel requirement Very limited travel should be expected